Privacy Policy

1. Introduction

Baan Sabai ("we", "us", "our") is committed to handling personal information responsibly and transparently. This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and what rights you have in relation to your information.

This policy applies to personal data collected through our website, enquiry forms, telephone communications, and our residential operations at 78/2 Moo 3, San Kamphaeng, Chiang Mai 50130, Thailand.

For questions about this policy or data-related matters, please contact us at [email protected].

2. Data We Collect

We collect personal data in the following circumstances:

• Enquiry and contact forms: Name, email address, and optionally telephone number and message content.
• Telephone enquiries: Name and contact information shared during calls.
• Residential onboarding: More detailed personal information relevant to accommodating a resident, including dietary preferences, emergency contact details, and documentation required for registration.
• Website analytics: Anonymised usage data (pages visited, browser type, approximate location) collected through cookies if accepted.

We do not collect sensitive health or medical data through our website. Any health-related information shared by residents during their stay is handled under separate agreements and appropriate care.

3. How We Use Your Data

Personal data collected via our website and enquiry channels is used to:

• Respond to enquiries about our residence options and community
• Arrange visits or follow-up communications
• Administer residential agreements and day-to-day community operations
• Contact family members designated as emergency or communication contacts
• Improve the usability and content of our website (via anonymised analytics data)

Legal basis for processing: We process data on the basis of your consent (for website enquiries and optional cookies), on the basis of contractual necessity (for residential arrangements), and on the basis of legitimate interest (for responding to direct enquiries).

4. Data Retention

Enquiry data (for individuals who do not proceed to residency) is retained for 12 months from last contact, then deleted. Resident and family data is retained for the duration of the residential arrangement and for a period of 3 years following its conclusion, as required for administrative and legal purposes. Website analytics data is retained in aggregate, anonymised form.

5. Data Sharing

We do not sell, rent, or share personal data with third parties for commercial purposes. Data may be shared in the following limited circumstances:

• With healthcare providers or emergency services when directly relevant to a resident's wellbeing and safety
• With our website hosting and analytics providers, under data processing agreements
• When required by Thai law or a lawful authority

6. Data Protection Measures

We take reasonable and appropriate measures to protect personal data from unauthorised access, loss, or misuse. These include:

• Access controls limiting data access to relevant staff members
• Secure electronic storage for digital records
• Physical access controls for any paper records
• Staff awareness of data handling responsibilities

In the event of a data breach affecting your personal information, we will notify you and relevant authorities in accordance with Thailand's PDPA requirements.

7. Cookie Information

Our website uses cookies to understand how visitors use the site and to remember your preferences. You can manage cookie preferences at any time via our Cookie Policy page. Essential cookies required for the site to function cannot be disabled.

8. Your Rights

Under Thailand's Personal Data Protection Act (PDPA), you have the following rights regarding your personal data:

• Right of access: To request a copy of personal data we hold about you
• Right to rectification: To correct inaccurate or incomplete data
• Right to erasure: To request deletion of your data in certain circumstances
• Right to object: To object to certain types of processing
• Right to withdraw consent: Where processing is based on consent, to withdraw it at any time
• Right to lodge a complaint: With the Office of the Personal Data Protection Committee (PDPC) if you believe your data has been mishandled

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may include links to external resources. Baan Sabai is not responsible for the privacy practices of third-party websites and encourages you to review their policies separately.

10. Children's Privacy

Our website and services are directed at adults aged 18 and above. We do not knowingly collect personal data from individuals under 18 through our website enquiry forms.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated effective date. We recommend reviewing this page periodically. Continued use of our website following changes constitutes acceptance of the revised policy.

12. Contact

Data Controller: Baan Sabai Senior Living
Address: 78/2 Moo 3, San Kamphaeng, Chiang Mai 50130, Thailand
Privacy enquiries: [email protected]